Shipping policy

Shipping Policy

At Amber Bridge, operated by Daniel Patrick Wright, we strive to ensure a smooth, transparent, and efficient delivery process for all our customers across Australia, the United Kingdom, and worldwide.

1. Order Processing & Dispatch

• Handling Time: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

• Dispatch Notification: Once your order has been packed and handed over to our shipping carrier, you will receive an automated email containing your tracking information.

2. Shipping Rates & Estimated Delivery Times

We offer flat-rate and tracked shipping options to guarantee your items arrive safely. Delivery windows begin from the day your package is dispatched:

Region	Estimated Delivery Time	Shipping Cost
Australia	3 – 7 business days	Calculated at Checkout
United Kingdom	5 – 10 business days	Calculated at Checkout
International (Rest of World)	7 – 15 business days	Calculated at Checkout

> Standard Shipping Guarantee: Unless explicitly specified on individual product listings (e.g., specific promotional items with a 15-day delivery window), standard delivery averages between 5 to 15 business days globally.

3. Order Tracking

Every order placed with Amber Bridge includes end-to-end online tracking.

• Once your package has been dispatched, you will receive a tracking link via email.

• Please allow up to 24–48 hours for the tracking status to update on the carrier’s portal.

4. Customs, Duties, and Import Taxes

• International Orders: Packages shipped outside of Australia may be subject to import duties, taxes, and customs handling fees imposed by the destination country's government.

• Customer Responsibility: Any additional customs charges or taxes incurred during or after shipping are the sole responsibility of the customer. Amber Bridge has no control over these fees and cannot predict what they may be.

5. Incorrect Addresses & Undeliverable Packages

• Please ensure that your delivery address is accurate and complete prior to submitting your order.

• Amber Bridge is not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.

• If a package is returned to us as undeliverable due to an incorrect address or failure to collect, the customer will be responsible for the costs of re-shipping the item.

6. Damaged, Lost, or Delayed Shipments

• Delayed Packages: While we do everything in our power to ensure on-time delivery, unexpected delays caused by customs processing, postal strikes, or severe weather conditions are beyond our control.

• Damaged or Lost Items: If your order arrives damaged or is confirmed lost in transit by the courier, please contact us immediately at danstore.sidney@outlook.com with your order number and photos of any damage. We will gladly arrange a replacement or assist you in filing a carrier claim.

7. Contact Information

If you have any questions or require updates regarding your shipment, please reach out to our team:

• Business Name: Amber Bridge

• Account Representative / Owner: Daniel Patrick Wright

• Email: danstore.sidney@outlook.com

• Phone: +61 2 9130 1501