Refund policy

Return and Refund Policy

At Amber Bridge, operated by Daniel Patrick Wright, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. 14-Day Return Window

You have 14 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and unwashed.

  • The item must be in its original condition with all tags and original packaging intact.

  • You must provide a valid proof of purchase or order number.

Hygiene Notice (Underwear & Apparel): Due to health and hygiene standards, items such as underwear, socks, or innerwear cannot be returned or refunded once the packaging has been opened or the hygienic seal has been broken, unless the item is faulty or defective upon arrival.

2. How to Initiate a Return

To start a return, please contact us at danstore.sidney@outlook.com before sending any items back.

  • Items sent back to us without first requesting a return will not be accepted.

  • Once your return is accepted, we will provide you with instructions on how and where to send your package.

  • Return Shipping Costs: Customers are responsible for paying their own return shipping costs, unless the product arrived damaged, defective, or incorrect. Return shipping costs are non-refundable.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong product, please contact us immediately at danstore.sidney@outlook.com with photo/video evidence.

We will evaluate the issue and arrange a replacement or full refund at no extra cost to you.

4. Consumer Rights & Guarantees

  • For Customers in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

     

  • For Customers in the UK: Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel their order within 14 days of receipt for a full refund, subject to hygiene and exclusion conditions stated above.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days.

  • Processing Delays: Please note that it may take some time for your bank or card provider to process and post the refund to your statement.

6. Contact Us

For any questions regarding returns, refunds, or consumer rights, please reach out to us:

  • Business Name: Amber Bridge

  • Account Representative / Owner: Daniel Patrick Wright

  • Email: danstore.sidney@outlook.com

  • Phone: +61 2 9130 1501